Effective Date: September 4, 2024
At Better Touch Technical Services (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website better-touch.com (the “Site”) or engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Site.
1. Information We Collect
We collect and process the following types of personal data from you:
a) Information You Provide Directly
- Contact Information: When you contact us via the Site, email, or phone, we may collect your name, email address, phone number, and any other information you provide.
- Account Information: If you create an account with us, we may collect your username, password, and other relevant details.
- Transactional Information: We collect details about the services you purchase, your payment information, and any other information necessary to complete your transaction.
b) Automatically Collected Information
- Usage Data: We collect information about how you interact with our Site, such as your IP address, browser type, referring URLs, pages visited, and the date and time of your visit.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your activity on our Site and to enhance your user experience. For more details, see our Cookies Policy below.
c) Third-Party Information
We may receive personal data about you from third-party sources, including:
- Service Providers: We may use third-party services (e.g., payment processors) who collect your information on our behalf.
- Social Media Platforms: If you interact with us on social media or choose to share our content through social media platforms, we may collect certain profile information from your social media account.
2. How We Use Your Information
We use your personal data to:
- Provide and Improve Our Services: To deliver our AV setup, repair, and sales services, including managing your requests, processing transactions, and providing customer support.
- Communicate with You: To send you updates, respond to inquiries, and provide information about our services and promotions that may interest you.
- Analytics and Performance Monitoring: To analyze and monitor the usage and performance of our Site, improve user experience, and enhance our services.
- Compliance: To comply with legal obligations, including safeguarding the privacy of your information and responding to law enforcement requests.
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Contractual Necessity: When the processing is necessary to fulfill our contract with you, such as providing our services or handling inquiries.
- Legitimate Interest: We may process your data to pursue our legitimate business interests, such as improving our services or communicating with you.
- Consent: In situations where you have given explicit consent (e.g., subscribing to our newsletter), we process your data based on your consent. You can withdraw this consent at any time.
- Legal Compliance: We process personal data to comply with our legal obligations, such as financial record-keeping or responding to regulatory requirements.
4. Sharing Your Information
We do not sell or share your personal data with third parties for their marketing purposes. However, we may share your information with:
- Service Providers: Third-party companies we work with to support our business (e.g., payment processors, hosting services, customer service providers). These providers only process personal data in line with our instructions and for specified purposes.
- Business Transfers: If we merge, sell, or reorganize part of our business, your data may be transferred as part of that transaction.
- Legal and Regulatory Authorities: When required by law, we may disclose your personal data to authorities, such as to comply with legal obligations or to protect the rights and safety of our company and others.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including to meet any legal, accounting, or reporting requirements. Once we no longer need to retain your information, it will be securely deleted or anonymized.
6. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take all necessary measures to ensure that your data is protected in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
If we transfer your data outside the European Economic Area (EEA), we ensure that the recipient country provides adequate data protection laws or that appropriate safeguards (such as standard contractual clauses) are in place.
7. Your Rights
Under GDPR and other applicable privacy laws, you have the following rights:
- Access: You have the right to request access to the personal data we hold about you.
- Rectification: You can request that we correct any inaccurate or incomplete information.
- Erasure: You have the right to request the deletion of your personal data where there is no longer a legal reason to continue processing it.
- Data Portability: You can request that we transfer your data to another data controller in a structured, commonly used, and machine-readable format.
- Objection and Restriction: You have the right to object to or request restrictions on how we process your data.
- Withdraw Consent: You can withdraw your consent at any time if we are processing your data based on consent.
To exercise any of these rights, please contact us at office@better-touch.com. We will respond to your request within 30 days, in accordance with GDPR.
8. Security of Your Information
We take appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include encryption, firewalls, and secure access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
9. Cookies Policy
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your computer that help us improve the functionality of our Site. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our Site.
For detailed information, please review our [Cookies Policy](insert link).
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take immediate steps to delete it.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision will be posted at the top of this page. Please review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Better Touch Technical Services
Address: Lake Central Tower, Office No: 1109, Business Bay, Dubai, UAE
Email: office@better-touch.com
We are committed to protecting your privacy and ensuring that your personal data is handled responsibly.